Collection of Information
Information You Provide to Us
We collect information when you register for an account, participate in interactive features (like by submitting a meditation or a mentor rating or completing a daily check-in), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, street address, payment method information, goals, previous meditation, wellness experience, moods and reflections you provide during check-ins, feedback and survey responses, and other information about you included within your messages to us or otherwise provided via the Services. Some users also provide health-related information in connection with providing feedback or other messages to us, and we process that information consistent with the purpose for which it was provided. Some users upload a profile picture from their device. With relevant permission from the user, AUMHUM accesses your device storage to allow the user to upload their picture, which is attached to user's own profile. Additionally, if the users intends to get his audio recording analyzed by an expert meditation mentor or chant analyst, the user can send their audio file to AUMHUm team either through a functionality in the app or to us through a relevant alternate medium directly such as email attachment. Such information is used for providing feedback to the user on their chanting of the mantra and enunciation.
Other Information About Your Use of the Services
When you use our Services, we collect the following information about you:
Usage Information: Whenever you use our Services, we collect usage information, such as the sessions you use, videos you view or content you listen to, what screens or features you access, and other similar types of usage information.
Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.
Log Information: We collect standard log files when you use our Services, which include the type of web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (like your connection type, carrier and region).
Information we Record: On some occasions, we may record phone or video calls with your consent, such as in connection with our coaching program or when you provide us with feedback or market research.
Information we Generate: We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device. We also use your first name to make an educated guess about your gender and use information about your activity to help determine the likelihood of you continuing to use our Services in the future (which we hope will be the case!).
Information We Collect from Other Sources
We also obtain information about you from other sources, including transaction information from third-party app stores you use to install our app or purchase a subscription, and name and contact information from third-party calendar services. Additionally, if you create or log into your account through a social media service account, we will have access to certain information from that account, such as your name and other account information, in accordance with the authorization procedures set by that social media service. Finally, we may obtain information about you from publicly available sources, marketing and advertising partners, consumer research platforms, and/or business contact databases.
Use of Information
We use the information we collect to:
Provide, maintain and improve our Services, including debugging to identify and repair errors, and developing new products and services;
Process transactions and fulfill orders;
Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;
Communicate with you about products, services, and events offered by AUMHUM and others, request feedback, and send news, gifts or other information we think will be of interest to you (see the "Your Choices" section below for information on how to opt out of marketing messages);
Monitor and analyze trends, usage, and activities in connection with our Services;
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of AUMHUM and others, including to enforce our agreements and policies. If you feel your transaction was declined in error, please contact us for assistance at firstname.lastname@example.org;
Comply with the law, such as by processing transactional records for tax filings and other compliance activities;
Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior; and
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.
Sharing of Information
With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors and other service providers;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including court order, subpoena, or other lawful requests by public authorities to meet national security or law enforcement requirements;
If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Calm or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
Between and among AUMHUM and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
With your consent or at your direction. for instance, you may choose to share actions you take on our Services with third-party social media services via the integrated tools we provide via our Services.
We also share aggregated or other information not subject to obligations under the data protection laws of your jurisdiction with third parties. For example, we sometimes share aggregate information with research organizations to help facilitate their research.
Advertising and Analytics Services Provided by Others
AUMHUM is based in India and processes information in India and the United States, which may not provide equivalent levels of data protection as your home jurisdiction.
You may update certain account information you provide to us (such as your password, name and email address) by logging into your account or contacting us through our Help Center at email@example.com. If you wish to disable your account, please contact us at firstname.lastname@example.org, but note that we retain certain information when required or permitted by law. We also retain cached or archived copies of information about you for a certain period of time.
You may opt out of receiving promotional emails from AUMHUM by following the instructions in those emails or by logging into your account. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Data Access and Deletion
Subject to certain limits and conditions provided under law, we honor the exercise of the right of access or deletion for all of our users, regardless of their location. Any AUMHUM user may exercise this right by contacting us at email@example.com
Information for Individuals in Switzerland, UK and the EEA
Legal Basis for Processing
When we process your personal data we will only do so in the following situations:
As necessary to perform our responsibilities under our contract with you (like processing payments and providing the products or services you have requested);
When we have a legitimate interest in processing your personal data, including to communicate with you about changes to our Services, to help secure and improve our Services (including to prevent fraud) and to analyze use of our Services;
As necessary to comply with our legal obligations; and
When we have your consent to do so.
We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.
Data Subject Requests
Subject to certain limits and conditions provided under law, you have the following rights:
You have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or made available in a portable form.
You also have the right to object to certain processing (like receiving direct marketing), or request that we restrict processing in certain circumstances (like to retain but not further process pending resolution of a claim).
When we ask for your consent, you may withdraw that consent at any time.
You have the right to file a complaint regarding our data protection practices with a supervisory authority. Please see this directory for contact details: https://edpb.europa.eu/about-edpb/board/members_en. If you are in Switzerland, please visit this FDPIC site for contact details: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html. If you are in the United Kingdom, please see this site for contact details: https://ico.org.uk/global/contact-us/.
If you would like to exercise any of these rights and can't do so directly via the Services or your device, you may contact us as indicated below.
If you are in India, you may also contact our representative at:
#206, Featherlite Evoma, Kadubheeshanahalli, Outer Ring Road, Marathalli, Bangalore 560037